Privacy Policy
Last update: June 30, 2026
Who we are
POM Plumbing Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our services or providing your information to us, you consent to the practices described in this policy.
Information We Collect
Personal Information You Provide Directly
When you fill out a contact form, request a quote, or reach out to us through our website, we may collect the following information:
- Full name
- Phone number
- Email address
- Service address or property location
- Description of the plumbing issue or service needed
We collect this information only when you voluntarily submit it to us. We do not collect sensitive personal information such as financial details or government identification.
Information Collected Automatically
When you visit pomplumbing.ca, certain technical information is collected automatically by our website and third-party analytics tools. This may include:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or search query
This information does not identify you personally and is used solely to understand how visitors interact with our site.
Consent
By providing your personal information to POM Plumbing Inc., you consent to its collection and use for the purposes described in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may limit our ability to provide certain services. To withdraw consent, contact us using the details in the Contact Us section below.
How We Use Your Information
To Respond to Your Inquiries and Schedule Services
We use the contact information you provide to respond to your questions, confirm service appointments, and follow up on ongoing jobs. We do not use this information for unsolicited marketing.
To Improve Our Website and Services
Anonymized traffic data collected through Google Analytics helps us understand which pages are most useful, identify technical issues, and improve the overall experience on our site.
To Maintain Security
We monitor technical data to detect unusual activity, prevent spam form submissions, and protect our website from unauthorized access.
To Comply with Legal Obligations
We may retain certain records as required by applicable Canadian law, including records related to services performed and business communications.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to operate properly and analyze site performance. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
Essential cookies — required for the website to function. These cannot be disabled without affecting site functionality.
Analytics cookies — used by Google Analytics to collect anonymized data about site traffic and user behavior. No personally identifiable information is collected through these cookies.
Tag management — Google Tag Manager is used to manage tracking scripts on our site.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect how some parts of our website function. To opt out of Google Analytics tracking, you can use the Google Analytics Opt-out Browser Add-on.
How We Share Your Information
We may share data only in the following limited circumstances:
Service providers — we work with third-party tools (Google Analytics, Google Tag Manager) that process anonymized data on our behalf to support website operations.
Legal requirements — we may disclose personal information if required to do so by law or in response to a valid legal request from a government authority.
Business transfer — in the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of that transaction. You will be notified if such a transfer affects how your data is handled.
We do not share your contact details with any advertising networks or data brokers.
No Sale or Sharing of Personal Information
POM Plumbing Inc. will never sell, rent, or trade your personal information to third parties.
We may share limited information only when necessary to:
- Process payments through secure payment providers
- Work with accountants or legal advisors
- Comply with court orders or legal requirements
Any third-party service providers we work with are required to protect your personal information and use it solely for the purposes for which it was shared.
Data Security
We take reasonable steps to protect the personal information you provide through our website. Our site uses SSL/TLS encryption (HTTPS) to secure data transmitted between your browser and our server. Access to contact form submissions is restricted to authorized POM Plumbing staff.
While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach involving your personal information, we will notify affected individuals and, where required, report the breach to the Office of the Privacy Commissioner of Canada in accordance with PIPEDA requirements.
Data Retention
Contact form submissions and related correspondence are retained for up to 12 months from the date of last contact, after which they are securely deleted unless an ongoing business or legal obligation requires longer retention.
Anonymized analytics data is retained in accordance with Google Analytics’ default retention settings (up to 26 months).
Your Rights Under PIPEDA
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal data, subject to legal retention requirements
- Withdraw consent to the collection or use of your information at any time
To exercise any of these rights, please contact us using the details below. We will respond to all requests within 30 days.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
POM Plumbing Inc.
58 Six Point Rd, Etobicoke, ON M8Z 2X2
Phone: (905) 625-8777
Website: pomplumbing.ca